Privacy policy
Who this policy applies to
This policy applies to visitors, leads, customers, account users, and individuals whose information is processed through Managed in connection with bookings, communication, payments, forms, marketing, and support.
How to contact us
If you have questions about privacy, data use, or your information rights, contact Managed at support@withmanaged.com. If you are a customer, you can also raise privacy requests through your account team.
How this fits with customer contracts
If you are a Managed customer, this policy explains our general privacy position. Where we process customer data on a customer’s behalf, the relevant contract, order form, and Data Processing Agreement will also apply.
Children
Managed is designed for business users and is not directed at children. We do not knowingly market our platform directly to children or intentionally collect their information through our public marketing site.
Personal data we collect
The information we collect depends on how you interact with Managed. Some information is provided directly by you, some is generated through platform usage, and some may be received from connected services or customer configuration.
Information you give us directly
This may include your name, business name, email address, phone number, job role, business type, booking priorities, support requests, demo submissions, and any other information you choose to share through forms, email, chat, or calls.
Account and platform data
When you use Managed as a customer or authorised user, we may process account details, user permissions, staff information, client records, bookings, forms, notes, communications, payments, subscriptions, retail, and reporting activity.
Usage and device data
We collect information such as IP address, browser type, device information, app and page interactions, referral source, event data, diagnostics, and approximate location information derived from device or network signals.
Communications data
If you contact us or use communication tools connected to Managed, we may process message content, call metadata, notes, transcripts, support history, and response activity in order to operate and improve those services.
Connected services and third parties
We may receive information from payment providers, analytics tools, advertising platforms, communications providers, marketplace tools, and integrations your organisation chooses to connect.
Special category or high-sensitivity data
Depending on how a customer configures forms, treatment records, consent flows, or aftercare workflows, Managed may process information that requires additional care. Customers are responsible for deciding what they collect; Managed applies platform controls to protect that information.
How and why we use personal data
We only use personal data where we have a valid reason to do so. The precise lawful basis depends on the processing activity, but our main grounds are contract, legitimate interests, consent where required, and legal obligations.
To provide the service
We use personal data to create accounts, manage bookings, support communication tools, run hosted websites, process payments, provide reports, and operate the workflows customers expect from Managed.
To administer accounts and relationships
We use data to onboard customers, respond to enquiries, provide support, send service notices, manage subscriptions, detect misuse, and maintain the security and reliability of our services.
To improve product performance
We analyse service usage, diagnostics, conversion paths, drop-off points, and feature adoption to improve user experience, product quality, and operational performance.
To communicate marketing and growth updates
Where permitted, we may send relevant product, content, or commercial updates. You can opt out of non-essential marketing communications at any time.
To prevent fraud, misuse, and security incidents
We use data to monitor suspicious behaviour, protect accounts, investigate abuse, secure payments and communication tools, and respond to incidents or legal requests.
To meet legal and regulatory obligations
We may need to process data to meet legal duties relating to tax, accounting, dispute handling, lawful requests, security, and compliance documentation.
Sharing, transfers, retention, and your rights
Managed does not sell personal data. We may share information only where it is necessary to run the service, meet legal obligations, or support customer-configured workflows.